Madison MacDonald
I would not recommend this place because 1) I had a very negative experience with the spa's owner Debra and 2) after being surprised by her unprofessional behavior, I looked at her yelp reviews and saw some really concerning 1-star reviews. To describe my bad experience, I contacted Simplicity about a service and Debra reached out to me telling me it would be X price for a certain number of treatments. I was interested in moving forward and started setting up a consultation. While I was making the consultation, a separate email came a couple days later, also from Debra, responding to my inquiry with a completely different price (almost 50% more expensive!). I tried to clarify that I would be willing to pay the first price, but not the second one, and asked if that was ok. This is when things got weird - when I brought up the two separate quotes, instead of apologizing Debra got defensive and refused to answer which price she would actually charge. She said I would just have to wait and see about the price until I came in for the consultation. Her responses seemed very rude and condescending. For example, when I asked why the price changed she responded "quotes can be valid for two weeks". Since it was still less than a week since I was sent the first price, I tried asking whether the first price would still be valid if I came and paid for it within two weeks. But she refused to answer - I asked directly "could the price change depending on whether I do the consultation before the 2 week period?" and "is there still a possibility of getting the first price, or are you only offering the second price now?" She flat out refused to answer these questions and just said I would need to come in to find out (without any clarity on whether I should come in within the two weeks.) I found this entire exchange super frustrating and I don't understand Debra's motivations unless she is trying to pressure me into paying more than I'm willing to, or just intentionally being rude and defensive about her mistake of sending two separate prices. I feel that she has wasted my time by telling me different things and making a basic discussion needlessly complicated. I can't imagine what she would be like to deal with if an actual issue came up! NuMe has offered the same service at the lower price quoted from Debra, so I will be going there. It was very easy to discuss this same information with them. I've never had any issue setting up an appt or getting info on prices/specials from another spa. Edit: in response to Debra's question - I didn't make the consultation because you wouldn't answer my question about whether I needed to schedule it within 2 weeks (based on your original statement that the quote was valid for 2 weeks), or if I should do the consultation in December when I wanted to start treatment. This was a very basic question which I needed answered to move forward. I asked you directly 3 times and you refused to answer, which is pretty odd customer service behavior. If your policy is to wait until the consultation, then you should tell me that upfront instead of sending 2 separate quotes, with a statement quotes are good for 2 weeks, and then suddenly changing your mind about needing a consultation first. You were intentionally rude and never addressed why I was sent two different prices. You say in your response you needed me to come in person because "prices are dependent on number of treatments and treatment areas" but I had already told you the number of treatments and areas I wanted! I also gave you my number and offered to discuss on the phone, but you decided to be rude and evasive. Also, you have some seriously concerning Yelp reviews. Way too many red flags.
