I’ve been to Dvida Spa three times, and my first two visits were wonderful. I see Olga, and she is truly fantastic — incredibly knowledgeable, attentive, and excellent at caring for my skin throughout my CO2 laser journey. After my first Deka CO2 treatment, my skin healed quickly with very little downtime, which speaks to her expertise and care.
Unfortunately, my recent experience was highly frustrating due to a front desk miscommunication. I called ahead to ask if it would be safe to move up my Deka C02 appointment from six weeks out to three weeks. I very clearly explained over the phone which treatment I had been receiving. The front desk told me they would check with Olga, put me on hold, and then came back and said it was fine to schedule the earlier appointment.
What I later learned was that when they asked Olga, they told her I was asking about a CO2 CoolPeel, which is a much lighter treatment and does not require the same six-week spacing. Because of this mistake, my file was not properly reviewed and the wrong information was relayed.
When I arrived for my appointment, I was brought back, numbed, and prepared for treatment. Only then did Olga realize it had only been three weeks since my last fully ablative CO2, and she immediately stopped the process, explaining that it would not be safe to proceed. She was absolutely right to do so.
At this point, I had taken the afternoon off work and spent over an hour commuting into the city, only to leave without treatment, without an apology from the front desk, AND with my face numb for the rest of the day. For someone who spends around $1,000 per visit, I expected much better communication and accountability from the business.
I will continue to return because Olga is exceptional, but this experience was mishandled and left a genuinely bad taste in my mouth.